Shipping and Returns

Returns 

Exchanges and/ or returns are only accepted for items that were damaged upon their arrival  or if item doesn't fit correctly. Items can be exchanged for a correct size of same product, or a refund to original payment method. Product must be unworn, scent free, unwashed, with tags still attached. 

Items that are non refundable or exchangeable: Jewelry, and sale items. 

Exchanges and/ or returns must be made 14 days of product ship date for domestic delivery, and 30 days for international costumers. 

If returning for store credit, store credit can only be issued 14 days of product ship date for domestic delivery, and 30 days for international customers. 

We do not provide return labels, customers are responsible for shipping payment when returning. Shipping cost are non refundable. 

 

Shipping

Orders placed Monday - Friday will be processed and shipped within 48 hours. Orders placed on the weekend will be processed within the same time frame on the next business day. Regardless of your shipping method all orders will be processed and shipped at the time frame listed above. 

Once package has shipped, Authentic City is not responsible for any lost or stolen packages.